My CMO 2.0 Conversation with Gail Galuppo, the CMO at Western Union was both fun and refreshing. Talk about the challenge of being in charge of a legacy brand that totally had to transform itself, with the added complexity of serving 15,000 distinct customer communities. Not an easy task, for… Continue

One-to-one marketing was supposed to be the holy grail of customer relationship management.

Companies would no longer have to isolate us from the rest of world as a group to sell to us; they could actually do it on an individual basis. Problem is that we are hyper-social beings who prefer to operate within our… Continue

Social media doesn't come with directions. Instead it is a never ending process of learning what, where, when, who, how and why you individually and your entire organization should use it purp… Continue

Firey laptop batteries, defective chips, tainted foods, toothpaste that stains te… Continue

Ever wondered why you do not get enough leads even when your website generates a lot of traffic. You would have noticed that your website maybe ranking well for the most competitive terms but it still fails to generate quality traffic. If you happen to notice that your website is still failing to get the leads, then you may have to consider conversion optimization and also analyze what kind of keywords are driving traffic to your website. This may also be a good time to look at your SEO landing… Continue